Terms of Service

These terms govern your use of this website and describe the basis on which Flowline Communications ("Flowline", "we", "us") offers its missed-call response service. By using this website you accept these terms. If we enter into a written service agreement with your business, that agreement prevails over anything here.

What Flowline is

Flowline provides an automated missed-call response service for businesses. When a business misses a call, the service can text the caller back (with their consent), hold a short automated conversation to understand what they need, book straightforward appointments into the business's calendar, and alert the business to urgent or unclear requests.

Automated conversations

Text conversations handled by the service are generated by artificial intelligence. The service is designed to be conservative — to book only clear, routine requests and to hand anything urgent, complex, or ambiguous to a human — but automated systems are not perfect. The service is a safety net for missed calls, not a substitute for professional judgment. Any advice, diagnosis, pricing, or commitment about the underlying trade work (for example plumbing, HVAC, or electrical work) comes from the business performing that work, not from Flowline.

Client responsibilities

Businesses using Flowline agree to:

• Provide accurate business information (services, hours, calendars, alert contacts) and keep it current;
• Respond to urgent enquiries the service escalates to them;
• Honour appointments booked through the service or contact the customer to rearrange;
• Use the service only for responding to their own inbound enquiries — never for marketing blasts, cold outreach, or any use that violates CASL or other applicable law.

Acceptable use

You may not attempt to probe, disrupt, or gain unauthorised access to the service or this website, use them to send unlawful or unsolicited messages, or resell the service without our written agreement.

Fees

The service is provided under a one-time setup fee and a monthly retainer, as agreed with each client and billed through Stripe. Fees, billing dates, and cancellation terms are set out in each client's service agreement.

Disclaimer of warranties

This website and the service are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every missed call will result in a response, booking, or alert. Telephone networks, text-message delivery, and third-party services are outside our control.

Limitation of liability

To the maximum extent permitted by applicable law, Flowline and its principals will not be liable for any indirect, incidental, special, consequential, or exemplary damages — including lost profits, lost business, lost bookings, or loss of data — arising from or related to the use of, or inability to use, this website or the service. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of the service is limited to the fees paid to us by the affected client in the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnity

Businesses using the service agree to indemnify Flowline against claims arising from the business's own services, conduct toward its customers, or breach of these terms or applicable law.

Intellectual property

The website, the Flowline name, logo, and the service's software remain the property of Flowline Communications. Clients receive a licence to use the service for the duration of their agreement, not ownership of it.

Termination

Either party may end a service relationship in accordance with the client's service agreement. We may suspend or terminate service for non-payment, misuse, or unlawful use. Records are retained after termination as described in our Privacy Policy.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute will be brought in the courts of Ontario.

Changes

We may update these terms from time to time. The current version will always be posted on this page with an updated date. Continued use of the website or service after a change constitutes acceptance.

Contact

Questions about these terms: [email protected].